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25th February 2022


I was made to wait for TWO hours for the MRI because the nurse who "booked" me in did not follow the protocol and my visit was not in the booking system. There was another patient who had the same issue like me who was "double booked" but not in the system Very poor indeed

Suggested improvements
Upgrade your booking system follow up with a phone call confirmation


Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience