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9th May 2022


I was happy with the appointment. The low score on some question is because it is not relevant. My care is being funded through insurance.

Suggested improvements
No one has yet contacted me regarding the follow up MRI and subsequent appointment that will follow. Have had no further contact and yet was told the MRI would be within the next week. I queried with the Clinic and they have advised they they have not been asked to organise that as yet.


10th May 2022
Response from Cleveland Clinic Portland Place Outpatient Centre

Please do contact patientexperienceccl@ccf.org if we can be assistance to you regarding your improvement. Thank you

Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience