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3rd June 2022


I had a programme of tests moving across departments and am not sure the potential links were understood eg had a catheter inserted/removed in MRI onl to have to have another one inserted/removed in cardiology.

Suggested improvements
The patient application provides all the info needed but it is a bit “ choppy”.It would be improved if there was a summary description outlining all tests, timings and locations.This simple tool would be easy to follow and understand.


Arrival
Check In
Empathy
Delays
Rating not given.
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience