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7th November 2022


From when we entered the building and spoke to reception we were treated with such politeness & care, taken to the lift & had the floor number explained. Once on the Cardiac reception everyone polite & was offered tea or coffee. The nurse took me through for an ECG and height, weight & BP taken and was delightful. Jonathon Byrnes then treated me with great respect and explained all the tests I had done and the results. I could not have had better treatment and felt like Royalty.

Suggested improvements
No improvement needed


Jonathon Byrnes, Elizabeth Dean his secretary, and the young nurse who did the ecg and tests on me

Arrival
Check In
Empathy
Delays
Teamwork
Listening nurse
Communication nurse
Listening Healthcare Provider
Communication Healthcare Provider
Recommend Healthcare Provider
Cleanliness
Comfort
Information
Safe
Ease of care
Treatment fees
Experience