Reviews
Reviews
Very, very happy with my experience at Charing Cross. I was seen rapidly, and regularly, in Covid-safe conditions, and the whole team were caring and professional. My only quibble (with the receipt of timely information) is that I was never able to get emails regarding appointments. I would receive a text message, but would always have to chase for the follow-up email. The hospital had my email address, so not sure what the problem was. It's only a minor thing, but could have done without it at an already stressful time. However, the quality of care - which is what matters, obviously - was exceptional.
High class Drs, very kind nurses and excellent front desk staff.
Exceptional service and would highly recommend.
I felt reassured and happy that diagnosis would be made. Thanking Dr Roe for all.
It’s a large LONDON teaching hospital. Friendly, welcoming. Efficient & effective service.
I was reassured during difficult times that my care would go ahead. I was seen promptly and on time. Staff wore PPE and kept on doing their daily jobs in a professional and friendly manner - from the MRIs, biopsys to the ink staining. I am very grateful to the Charing Cross team. Orla O’Neill is a stand out nurse.
I was treated at this hospital and the care, attention and all the staff were wonderful. I felt reassured always that I was in the very best hands.
Generally a massive improvement in frontline morale since 2003-7 when I last had breast surgery and various treatments (broken bones and sprains). The only downfall is in communications- sometimes doubled up and a waste of everyone's time. Sometimes inadequate. Great care, almost everyone is pleasant, helpful, respectful. In Oncology- Chemotherapy- some gaps in communication that could easily be filled. 1}Post portacath insertion: Called Cancer Support After Hrs a week after as rash developed. They sent me to A&E. A&E said they had no experience of dealing with this. Turns out I should have been told to take the bandages off after 2 days. They said no experience of the portacath 2}Wounds drain bottle: I ended up in A&E at midnight as I pulled the tube out. Staff had to go to the ward to get instructions (not given to me post surgery) , which are missing one small bit of info: how to refit the tube (twist.not push). Both small things but unnecessary waste of everyone's time, and stressful for me. Understandable as all are busy..but a written checklist of things to tell patients post each procedure rather than relying on memory , and a review of written instructions, would bear fruit.
Really great hospital.
Not too big so easy to find your way.
All the medical and non medical staff is amazing and super helpful.
I have been treated for cancer at this hospital. All the ward (clinic 8, breast clinic, imagerie, Surgery, day care chemotherapy and radiotherapy) are amazing.
The A&E is a bit too slow and not really efficient but overall ok.
The NHS is great, we are lucky to have them, thanks a lot
I am being treated by the Breast Care Services team at Charing Cross Hospital, and I can honestly say that all of them - the consultant surgeon and all the Breast Care nurses - have been thoroughly professional and kind throughout. I still have some way to go in my treatment, but to date I have felt completed reassured by everyone I've met.
great care whilst on ward and aftercare all in place to support me at home . Great thanks to Pysio and OT too