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13th March 2024


I was attended to by a specialist nurse named - Jane. I had obvious symptoms of bacteria vaginosis including a fishy smell in my vagina and an abnormal vaginal discharge. she dismissed my concerns by saying she could not perceive any odour in my vagina even tho she was sitting far away from my vagina and would not have been able to smell the fishy smell. she told me it was normal to smell abnormal sometimes even tho i told her this is untrue for me as I've never smelled fishy all my life (i'm 27 yrs old). she told me it was normal to have abnormal vagina discharge sometimes. she totally dismissed my concerns and offered no treatment. I asked her to check my vaginal ph and she refused. she was very rude, direct, and unpleasant. i left my meeting with her feeling helpless and upset. even if she was not going to be able to offer me treatment, kindess would have gone a long way. she was far from kind and is on of the worst nurses i've ever met. her care should be looking into.

Suggested improvements
Train the nurses to be more empathetic and kind. Jane was a poor communicator and she was very mean to me. absolutely unprofessional!

Experience
Dignity/Respect
Involvement
Information
Staff
Communication
Communication nurse