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20th June 2024


Whenever I have to visit the clinic, I am always treated with respect and dignity. I’m made to feel comfortable and always receive the best care, reassurance and advice. Sonny is amazing! Mandy has also been great on the times I have seen her on my visits.

Suggested improvements
I don’t like the walk in clinic. As I work 9-5 and I find it hard to get time off, I can’t afford to spend a few hours waiting in the waiting room. With having an appointment I can schedule in the time needed. Also if ever I’ve been worried that I might have tested positive, sitting in a waiting room only increases fear and worry. We understand that it’s hard to manage the amount of people coming to the clinic but I’m sure most patients want to me in and out as soon as possible and not sat waiting for hours worrying about tests or be told results and get treatment

Experience
Dignity/Respect
Involvement
Information
Staff
Communication
Communication nurse