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Yardley Green Medical Centre
2015-04-07
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Written by a patient
Written by a patient 7th April 2015
Always next to impossible to get an appointment. Its the most frustrating thing in the world having to call up again and again for hours on end just to hear the busy tone. Why has there been no improvement on this? It's the most complained about thing about this surgery. Is it not possible to get a queuing system going? I need an emergency appointment at times and can NEVER get through.
13th April 2015
Response from Yardley Green Medical Centre
Many thanks for your feedback. With regards to your feedback on the appointment system, we do indeed have a queuing system on the phone lines. We currently have 4 active telephone lines that go to 4 phones until 10 am, at which point the prescription line becomes active and the main number will go back to 3 phones being answered or holding. As for needing emergency appointments, we always offer a 'Sit and Wait' option if you feel that it cannot wait until the next routine becomes available.