Share review of Whitefields Surgery
Whitefields Surgery
2021-02-26
Person
0
5
0
26th February 2021
Receptionist rude
Refused to provide adequate or even basic care, literally refused, stating 'we are busy'
Practice manage hostile and intimidating
Doctors can be hit and miss, some OK, some are a little dismissive and patronising
Very poor system during pandemic for reception, receptionists are rude at the best of time but now patients are expected to queue outside the receptionists have a god complex leaving patients waiting for long periods of time with no clear way of addressing simple issues that may not even require entering reception
No care or concern for patients
Suggested improvements
Some basic customer service from reception
Some level of understanding of current stress ppl are under
Better system for accessing reception, easier system to drop off items such as samples forms etc
Buzzer outside either not working or staff just plain and simple don't want to acknowledge that you are there and buzzer is the only way to access the reception area
More face to face appointments and less reliance on phone consultations