Queensview Medical Centre

Queensview Medical Centre 2024-08-19 Person 4 5 0

The nurses, doctors and receptionists are amazing, especially Miss Lorraine. Due to the high demand, it is not so easy to get an appointment.

The practice does its very best.

Queensview Medical Centre 2024-08-19 Person 2 5 0

Receptionist told me I needed to call in for an Drs appointment even though it was 8am and I was standing face to face with her in the surgery as I had an appointment for a blood test at 8.10am. I explained that how could I ring in when I was standing there at the exact time she expected me to call. She then proceeded to book me in later with Lorraine confirming that Lorraine could do all that the dr would do. Saw Lorraine at 9.30am who then explained to me that although she could take my blood pressure, I actually needed to see a Dr and shouldn’t have been booked in with her. Then had a telephone call appointment with the Dr later that day.

Better and more patient reception staff.

Queensview Medical Centre 2024-08-16 Person 2 5 0

It’s rare the phone is answered the first call I make. I have to make several calls before the phone is answered so I can make an appointment.

The nurse conducting the blood test didn’t ask my mum to rest her arm on the desk, didn’t say there’d be a sharp scratch to warn her the needle would be going in and the vein she chose was hardly releasing any blood. The process was causing my mum pain so the nurse asked if she should take the needle out as it was taking a long time for the tube to fill with blood. The nurse checked the other arm but couldn’t see a vein to use and said we’d have to book an appointment at the hospital to get the bloods taken instead. She’s been to the practice before to have blood taken and not had any issues until now. There was an occasion where a different nurse wasn’t able to get a vein but the nurse then asked someone else to help and that person was successful.

Queensview Medical Centre 2024-08-16 Person 5 5 0

I have always been advised on my phone call either call back or an appointment

No problems

Queensview Medical Centre 2024-08-16 Person 4 5 0

Came for a blood test , seen on time, pleasant and efficient nurse.

Seen before appointment time so no problems