Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-08-14
Person
5
5
0
14th August 2024
We’ve just joined the practice and the whole set up is excellent and efficient and friendly!
Suggested improvements
Nothing
All brilliant!
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive review! We are pleased to hear that you find our setup excellent, efficient, and friendly. We are here to provide the best experience possible, and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-08-11
Person
3
5
0
11th August 2024
This blood test had to be done because the original blood test taken on the 5th July was the wrong test, it was a lipid test and not Renal function. 3 weeks after the original test I got the results and pointed out it was the wrong test. So, on the 9th of August it was redone. This is not acceptable, firstly the wrong test and then 3 weeks to get results. How can this be a professional service?
Suggested improvements
Got the right test done in the first place and then the results within 7 days as proclaimed in your text and not 3 weeks later.
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We sincerely apologise for the mix-up with your test and the delay in receiving the results. This is not the level of service we strive to provide, and we understand your frustration. Your feedback is valuable in helping us improve, and we will ensure steps are taken to prevent this from happening again. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-08-01
Person
2
5
0
1st August 2024
Nobody available to do blood test.complete waste of my valuable time.
Suggested improvements
Turn up for the apointment
1st August 2024
Response from Patford House Surgery Partnership
Dear Patient, We apologise for the inconvenience you experienced. It is important to us that appointments are properly staffed and that your time is respected. Thank you for your feedback and please do contact us to rearrange. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-30
Person
4
5
0
30th July 2024
It can be very difficult to get through on the telephone.
Suggested improvements
In this case, nothing.
1st August 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We are sorry to hear that you had difficulty reaching us by phone. We are constantly working to improve our communication and appreciate your input. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-26
Person
0
5
0
26th July 2024
Arrived 5 minutes late for an 8:40 appointment because of bad traffic to see a completely empty waiting room and was told I needed to rebook because I was late. 40 mile round trip for that. Was seriously unimpressed.
Suggested improvements
Let me take the blood test even if I had to wait.
1st August 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very sorry to hear about your experience and understand your frustration. Your feedback is important, and we will work on finding ways to give greater flexibility in the future. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c