Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
Unless you have a smart phone or a laptop you will have a job to contact anyone. Trying to get through on a phone is a nightmare and even driving to Patford House surgery and talking face to face at reception won’t get you a dr appointment. Appointments are then at their convenience and not yours. How about having a reception that answers the phone and talking to you to arrange things? Old fashioned maybe but it works. Once you get an appointment the medical team are very helpful and professional.
Dear Patient, thank you so much for leaving this partially positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Your improvement comments have been noted for discussion. Many thanks - Julie Taylor - Patford House Partnership
I submitted a Doctorlink at 9:30 regarding my daughter and was offered an appointment that morning at 11:00.
Fantastic service. The Doctor was great, professional and helpful.
Thank you everyone. X
Dear Patient, thank you so much for leaving this positive review on our "I Want Great Care" link via our website. It is very much appreciated and welcomed. Many thanks - Julie Taylor - Patford House Partnership
Totally inadequate contact system. Telephone lines either constantly engaged or even worse the automated answer system kicks in. You then have to listen to lengthy general information aimed at directing you elsewhere. You then get a ring tone interrupted every few seconds to tell you that your call is important and a receptionist knows you are waiting. You then have to hang on in the hope of a reply in my experience you rarely do. You have now paid for a lengthy call which resolves nothing. You then have to repeat all of the above if you are desperate enough to try again.
Online contact information sketchy and hard to find e.g. I had to do a ‘google’ search to find an email address. Not sure if it was correct or not as I never had a reply.
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
I didn’t feel my past medical history was taken into account. The appointment felt like a tick box exercise.
Dear Patient, Thank-you for taking the time to write a review using our “I Want Great Care” link within our website. May we first apologise for the delay in sending this reply and we also very much apologise if you feel we have let you down. I am new in post and very keen to discuss any matters that may still be of concern. I will do my very best to address any of our patient services that were causing you such frustrations. As your message is anonymous, please do feel free to email me direct on julie.taylor167@nhs.net - With many thanks and best regards, Julie Taylor, Complaints Lead, Patford House Partnership
Had a pneumonia vaccine and appointment made easily and Charlotte was very friendly and helpful
Dear Patient, It has come to our attention that we have never thanked you for this positive reply kindly sent to our “I Want Great Care” link within our website. We would like to do that and do hope that our patient services have continued to meet your requirements. Your message reference Charlotte will be passed on. Many thanks and best regards, Julie Taylor, Patford House Partnership
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Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c