Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2022-04-08
Person
4
5
0
8th April 2022
When the telephone is eventually answered the person on the other end can't make Dr's appointments they have to go through a manager I had to go to a nurse how was very nice but couldn't really help with what I wanted so I had to have another appointment ! Totally waste of the first appointment! Also of my time having to go back to speak to a Dr!
Suggested improvements
Answer your phones quicker to stop your paients waiting sometimes up to 30 + mins, get them to make Dr appointments rather than waiting for a manager to it.
If you are going to put people upstairs in the tiny waiting room maybe put extra chairs in rather than paients having to stand.
8th April 2022
Response from Patford House Surgery Partnership
Good Morning Patient - Thank you for taking the time to write this review and we are sorry to hear of your dissatisfaction. I would be very happy to discuss further to see what other services we are able to offer you that may enhance what we can offer. As you message is anonymous I would welcome contact to julie.taylor167@nhs.net. Also thank you for the comment reference the chairs - I am sure we can sort that out straight away. Many thanks - Julie Taylor - Complaints Lead - Patford House Partnership
Patford House Surgery Partnership
2022-04-08
Person
3
5
0
8th April 2022
Originally trying to get an appointment was a nightmare. I was offered an appointment in a months time for a condition that was debilitating. I rang the following day and got an emergency appointment.
Suggested improvements
As above
11th April 2022
Response from Patford House Surgery Partnership
Dear Patient, Thank you for taking the time to log a review, we are pleased to hear that your routine appointment was able to be altered from to an urgent care appointment and we hope you found the consultation to be useful and that you make good progress. With best regards - Julie Taylor - Complaints Lead - Patford House Partnership
Patford House Surgery Partnership
2022-03-30
Person
2
5
0
30th March 2022
Using the telephone to contact the surgery (Beversbrook) is pointless, have tried a number of times to no avail. Actually making an urgent appointment is an obstacle course of multiple choice questions which very often don’t fit the symptoms
Suggested improvements
When a receptionist says they are going to ring the pharmacy to actually do it
31st March 2022
Response from Patford House Surgery Partnership
Dear Patient - Thank you for taking the time to write this review and I am sorry to hear of your dissatisfaction. I would be happy to hear from you direct on bswccg.php-complaints@nhs.net so we can talk about the concerns and try to reach solutions offering improvements. Many thanks - Julie Taylor - Complaints Lead, Patford House Partnership
Patford House Surgery Partnership
2022-03-30
Person
5
5
0
30th March 2022
Through Doctor Link I was given a telephone appointment within the advised time. We discussed my treatment and all necessary advice was given with further treatment booked there and then.
Suggested improvements
Very happy with how I was treated.
30th March 2022
Response from Patford House Surgery Partnership
Dear Patient - Thank you so much for leaving this positive review, it is much appreciated. Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-03-25
Person
5
5
0
25th March 2022
Vaccination offered by GP, easy to book convenient time, seen on arrival by polite and cheerful receptionist, minimal (2-3 minutes) wait. Vaccinated & out in 5 minutes. Great service!
Suggested improvements
None.
28th March 2022
Response from Patford House Surgery Partnership
Dear Patient - Thank you so much for leaving this positive review, it is much appreciated. Julie Taylor - Patford House Partnership
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c