Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2022-06-28
Person
2
5
0
28th June 2022
I’m not sure who will read this but at present the hoops required to jump through and the lack of integration and follow up is frustrating. I have had several appointments with staff culminating with a phone consultation with the in-house physio. He agreed that physio probably wasn’t the right option and that a referral to a consultant would be the next step …. and after 2 weeks still waiting for any response from the surgery. The reliance on Apps and phone calls is frustrating and even impacts on repeat prescriptions which annoyingly vanish into the ether! So I wait - maybe I’ll get the call, already tried and all that happened was I got cut off whilst waiting!
Suggested improvements
Pretty much what was said above - talk to each other, answer the phone, acknowledge mails and communication, and follow up on staff advices!
29th June 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient, Thank you for taking the time to write this review, however we are of course sorry to hear of your dissatisfaction. As your message is anonymous I cant resolve with the information noted. I would be very happy to receive an email to julie.taylor167@nhs.net whereby I can do my very best to assist in any matters that are outstanding. With best regards - Julie Taylor - Complaints Lead - Patford House Partnership
Patford House Surgery Partnership
2022-06-17
Person
4
5
0
17th June 2022
via doctorlink
Suggested improvements
very engaged during appointment and gave me sufficient time and attention
17th June 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to send this review. We are really pleased to hear things met with your satisfaction. With best wishes - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-06-10
Person
4
5
0
10th June 2022
I rang to get an appointment, was told to to use Doctor Link. The lady on the phone explained how to use it and how to sign up and that I would be seen if needed. Four hours later I was in to see the GP and was actually seen ahead of schedule! Really impressed.
Suggested improvements
Nothing
13th June 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you so much for taking the time to write this review, it is welcomed and much appreciated. We are delighted to hear that the Doctorlink service, which is open to all patients, worked very effectively for you and that you were seen in a responsive and effective manner. With best wishes - Julie Taylor - Patford House Partnership
Patford House Surgery Partnership
2022-06-02
Person
1
5
0
2nd June 2022
Phones hardly ever get answered, if they do, you cannot get an appointment with a doctor, you are offered an appointment with the practice nurse.
Whrn you ask why not a doctor, the answer is " the practice nurse is a few levels lower than a doctor !!!!
I have now been trying for 2 weeks to get an appointment.
Since covud, the surgery has gone from bad to worse
Suggested improvements
Offer appointments with a doctor if requested
7th June 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to write this review and we are sorry to hear of the frustrations. As your message is anonymous I cant specifically help but I would be keen to do that. If you would like to email me on bswccg.php-complaints@nhs.net I would be happy to dig deeper into your request. In addition we have a specific member of staff who is here to discuss any concerns surrounding our patient services and I know she would be happy to contact you. If you would like to email beversbrook@nhs.net and ask for Paula to call you I know she would be happy to engage, with best regards - Julie Taylor - Complaints Lead - Patford House Partnership
Patford House Surgery Partnership
2022-05-27
Person
2
5
0
27th May 2022
Always sent to doctorlink and told no matter whatvtou be seen , 2 doctorlink ignored
Suggested improvements
Better phone service for appointment or online booking again ,f
27th May 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - Thank you for taking the time to raise these concerns and we are sorry to hear of the frustrations. I am very concerned that you say 2 Doctorlinks were ignored and I would like to investigate this further. As your message is anonymous I would be pleased to hear from you via bswccg.php-complaints@nhs.net so I can look into the matter further. In addition I can also arrange for our patient experience handler to speak with you about our phone service and our online bookings. Many thanks Julie Taylor - Patford House Partnership
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c