Patford House Surgery Partnership

Patford House Surgery Partnership 2022-10-03 Person 4 5 0

No comnent

Stop the inane music playing. Just say we are running xxx minutes late Once seeing health carers they were both v efficient, cheerful and helpful.

Patford House Surgery Partnership 2022-10-01 Person 4 5 0

I use internet booking as I am deaf and cannot use the telephone except for texts.

My appointment for a shingles vaccination this morning was promptly administered. The staff were appreciative of my needs as a deaf person. The process required no improvement.

Patford House Surgery Partnership 2022-10-01 Person 3 5 0

Most times we ring it keeps us on hold for up to 20 minutes then cuts you off.

Be more available for your patients, not everyone can go on line

Patford House Surgery Partnership 2022-09-17 Person 2 5 0

Over a month since tests, no response and issues continue. I had no reply to phone call so called in to book an appointment. Receptionist tried but system showed nothing available till late October-November!! Ridiculous. I was told best option DoctorLink. In trying to get a follow up appointment completing the full questionnaire seemed unnecessary and the result said get an appointment immediately! I received an advice of appointment by text at 21.40 for the following morning, when I was away. I immediately responded advising when I was available. Your system acknowledged. I then get a rude mail for not turning up to an appointment!! I again call in to reception who again tried hard to book for me without success so sent it upstairs for your booking team to sort……….

Almost everything. Receptionist were good and tried, system appears to be a nightmare!

Patford House Surgery Partnership 2022-09-12 Person 1 5 0

After telephoning the surgery for an emergency appointment I was told to use the appalling DoctorLink system. This left me waiting some 7 hours before giving me an appointment. I had in the meantime responded to messages and called again but was told to continue to wait. I was only given about 1 hours notice of the appointment. Fortunately I was able to drive myself so didn't have to organise anyone else. At no time was I given the option of requesting a female doctor, an important consideration given the nature of my condition. The appointment was at another surgery to mine. Having seen the doctor, I asked the receptionist to book a follow up appointment, as requested by the doctor. Whilst an appointment was easily booked for the nurse, one for a doctor was impossible. I am still waiting to hear! DoctorLink is an disgraceful waste of staff time, and mine, it does not work for everyone as it relies on text messages and internet usage via a mobile phone. Please allow those who take the trouble to telephone or call in person to book appointments. This review system forced me to give a star rating for getting appointment, a single star does not reflect how appalled I was. The stress caused increased the severity of my symptoms, and left me feeling very distressed.

See above - improve your appointment booking system by using human beings.