Patford House Surgery Partnership

Patford House Surgery Partnership 2022-10-12 Person 2 5 0

It's incredibly difficult to get appointments. Recently I phoned the surgery mid morning on a Wednesday (not peak time) and was on-hold for 20 mins before the line was cut. I tried twice again that day and couldn't get through at all. I needed an appointment for a HRT repeat prescription and when I eventually got through I have to wait over 3 weeks for the simple health check.

Recently I needed a GP letter for my daughter. It was put into the system as urgent - 2 weeks later and approx 7 phone calls later and I eventually got the letter but the process was incredibly frustrating - each time I phoned the surgery to find out what the status was I had to reexplain why I was requesting the letter and why it needed to be processed urgently. Honestly 2 weeks & 7 phone calls for a letter containing one paragraph of text is crazy.

Patford House Surgery Partnership 2022-10-07 Person 4 5 0

Didn't make a telephone appointment it was via DrLink

All good thank you

Patford House Surgery Partnership 2022-10-06 Person 4 5 0

Good communication Friendly staff

None

Patford House Surgery Partnership 2022-10-04 Person 4 5 0

I was contacted by Dr Charlotte Astin on Monday, and I couldn’t have been any happier with the service I received. Friendly approachable and professional, I was taken seriously and after the phone call had ended, I felt a lot more confident about my blood pressure issues

It would be good to get a system back where most are able to see a GP face to face

Patford House Surgery Partnership 2022-10-04 Person 2 5 0

I went to the surgery to get an emergency appointment, it was quicker than waiting at least half an hour on the phone, so the receptionist told me to do doctorlink, I explained doctorlink doesn’t cover what I needed, the receptionist obviously didn’t believe me, as she felt the need to read me what she was writing, she then sent an email to the booking team to ask for my appointment! Surly this is a long winded way about things and she could of made the appointment on the computer she sent the email on!? So there’s at least two people doing one persons job, no wonder the nhs is in a state! Also the couple of times I’ve been at the surgery this last week, I have been the only one there, covid is no longer an excuse, let’s get back to normal now please. The nurse I saw was obviously either very new to the profession or just couldn’t be bothered but the doctor I saw was fantastic and sorted my problem out straight away no hassle.

The receptionist should be able to book appointments, I totally understand why doctor link is used, but the receptionist always asked what the problem is so there should be key symptoms that require an appointment straight away, we don’t all need to go to hospital!