Patford House Surgery Partnership

Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviews

Reviews

Recommend
Involvement
Cleanliness
Staff
Appointment
 
Page 38 of 86
 
13th December 2022


I had a query reference an x Ray and both the Admin lady Mel and the GP Assistant Louise got back to me very quickly and were really helpful and lovely

Suggested improvements
Nothing thanks

3rd January 2023
Response from Patford House Surgery Partnership

Thank you so much for this mainly positive review - I know that Mel and Louise in particular will welcome and appreciate your comments. Best wishes - Julie Taylor - Operations Manager

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
6th December 2022


I have had nothing but good service from this surgery. I have especially found Mel Hayward. very helpful whenever I’ve spoken with her.

Suggested improvements
Very happy with all the surgery offers.

3rd January 2023
Response from Patford House Surgery Partnership

Thank you so much for this positive review - I know that Mel in particular will welcome and appreciate your comments. Best wishes - Julie Taylor - Operations Manager

Experience
Involvement
Cleanliness
Staff
Appointment
 
6th December 2022


I felt the need to write a review because locally, a select few seem to give poor reviews of the surgery based of of their own unreasonable wants. Recently needing to come to the surgery I had absolutely no problem getting an appointment and was offered two times that I could make work. I spoke with Mel who was very reassuring and helped get my appointment sorted.

Suggested improvements
No comment

3rd January 2023
Response from Patford House Surgery Partnership

Thank you so much for this positive review - I know that Mel in particular will welcome and appreciate your comments. Best wishes - Julie Taylor - Operations Manager

Experience
Involvement
Cleanliness
Staff
Appointment
 
6th December 2022


Despite the difficulty that health care facilities are experiencing lately I was very lucky to have first class support in a recent bout of ill health. The receptionists were extremely helpful. Mel especially was always quick to respond and accommodate appointments to suit me. Thanks!

Suggested improvements
Only thing I can think of is filling in online form for appointment. On date of birth you have to press the button what seems like a million times to get to correct year.

3rd January 2023
Response from Patford House Surgery Partnership

Thank you so much for this positive review - I know that Mel in particular will welcome and appreciate your comments. We can also confirm that we will soon have a new online service which we are hopeful will be well received. Best wishes - Julie Taylor - Operations Manager

Experience
Involvement
Cleanliness
Rating not given.
Staff
Appointment
 
5th December 2022


Asked Melanie, via airmid, for a non urgent nurse appointment, as usual she replied in less than a day and booked appointment for 10 days time on the date I requested.

Suggested improvements
Nothing

3rd January 2023
Response from Patford House Surgery Partnership

Thank you so much for this positive review - I know that Mel in particular will welcome and appreciate your comments. Best wishes - Julie Taylor - Operations Manager

Experience
Involvement
Cleanliness
Staff
Appointment
 
 

Page 38 of 86

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Resources

Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c