Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership 420 reviewsReviews
It took two months between needing a routine medication review and actually speaking to a nurse practioner on the phone to do the brief review. I sent an online message after a month and was assured by a doctor that an appointment would be sent to me when one was available. This did not happen so I called again, feeling I was being a nuisance. Repeat medication was not available during this time.
The appointment with the nurse practioner was very positive and helpful. She was extremely helpful and knowledgeable and particularly understanding and positive when we discussed HRT.
Dear Patient - Thank you for taking the time to write this review. We are delighted to hear you approve of our nurse practitioner's and their valued skills. The appointment booking system is under constant review - more routines versus the need for urgent care is a balance but we can assure you we welcome your comments and will share with the wider team. Best wishes - Julie Taylor - Operations Manager
My experience with the extended menopause clinic has been very positive. I felt that there was the time to properly discuss my issues and come up with workable solutions. The advanced nurse practitioners are brilliant and are doing a fantastic job. Very happy with this service.
Dear Patient - Thank you for taking the time to write this mainly positive review. We are delighted to hear you approve or the ANP and their valued skills and that you also found the extended evening clinics to be useful. The appointment booking system is under constant review and your thoughts on more options at first point of contact is very valid and we will take that on board and will discuss with the wider team. Best wishes - Julie Taylor - Operations Manager
I've tried ringing where I have been on hold for over 20mins before finally speaking. I've been trying to get a new prescription for antibiotics as the pharmacy no longer depends the one prescribed to me and I have been on a roundabout system where I have to talk to a Dr or nurse again to get a new prescription but cannot make a an appointment or phone appointment through the system or with the receptionist. This is not acceptable and putting me at a greater risk of getting more unwell due to lack of care and attention for appointment booking either speaking to or trying to use website.
Thank you for taking the time to leave a review. We are sorry to hear of the frustrations you have faced recently. We can confirm we have a new and more effective phone systems going in for hopefully the end of the month. The lack of antibiotics have indeed been a difficultly locally and nationally which we hope is resolving. We would welcome communication via your online account or by email to beversbrook@nhs.net to avoid current phone queues. As your message is anonymous I cant answer the specifics but would welcome more information to julie.taylor167@nhs.net if you would like to make contact. Best wishes - Julie Taylor - Operations Manager
Filled in the brief, to the point, online form at 08:30, was phoned around 11:00 for a triage talk, was given an in-person appointment at 13:00 and was sitting in the doctor's office at 16:00. I can't see any way that could be improved. Excellent!
Thank you so much for this positive review - It is welcomed and much appreciated. Best wishes - Julie Taylor - Operations Manager
I have had no issues since registering. Whenever I’ve needed an appt or had a query it’s all been very smooth and both staff and doctors have been excellent
Thank you so much for this positive review - It is welcomed and much appreciated. Best wishes - Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c