Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-03-07
Person
5
5
0
7th March 2024
Staff very polite. Appt on time. Nurse knowledgable , cheerful, polite and clear on her next moved
Suggested improvements
The visit was great
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that you had a positive experience during your visit. Ensuring polite, knowledgeable staff, on-time appointments, and clear communication are important to us and we really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-06
Person
5
5
0
6th March 2024
My appointment started on time when the nurse collected me from the waiting area. Throughout my consultation Lauren was approachable, & knowledgeable, which is so important.
Suggested improvements
No. I was very satisfied with the outcome of my consultation.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive review! We are pleased to hear that your experience with us was positive and that Lauren provided you with the care and information you needed. Patient satisfaction is a priority. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-06
Person
4
5
0
6th March 2024
Often difficult but improving
Suggested improvements
Nothing comes to mind at the moment
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that you are noticing improvements. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-05
Person
4
5
0
5th March 2024
This is a very caring, extremely busy, but totally helpful Surgery. The receptionists go out if their way to help solve your problems, signposting you to the right doctor, nurse or clinic. The doctors are second to none. They refer quickly if needed and are extremely sympathetic. I could not recommend the whole team more highly.
Suggested improvements
Need longer to think about this. I am very satusfied with the service I receive.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive review! We are pleased to hear that you have had a good experience with our team. Patient satisfaction is a top priority, and we are pleased to know that you feel well-cared for by our staff. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-04
Person
4
5
0
4th March 2024
Telephone calls can take a while to be picked up, usually a long callers list
Suggested improvements
NHS health check was informative & friendly. Appreciated being sent a printout of results & suggestions for maintaining a healthy lifestyle
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review! We are pleased to hear that you found our NHS health check informative and friendly. We appreciate your patience with our telephone calls, and we will continue to work on improving our response times. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c