Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
420
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-05-26
Person
4
5
0
26th May 2024
N/A
Suggested improvements
I was expecting more for a 40 year check up. Only had my cholesterol taken. Weight, height, blood pressure wasn't taken so was in and out within about 5 minutes which seemed odd
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review and sharing your thoughts with us. We regret any dissatisfaction during your recent check-up. Your feedback is valuable to us and we would like to ensure your concerns are addressed. Please feel free to contact us at julie.taylor167@nhs.net so we can discuss further and arrange a follow-up appointment. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-25
Person
5
5
0
25th May 2024
Pleased with the care.
Suggested improvements
All appointments to be at the same surgery.
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback. We are pleased hear you were happy with the care provided. Your suggestion regarding appointments at the same surgery is noted, and we will continue to strive to accommodate this. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-25
Person
5
5
0
25th May 2024
Regular appointment sent to me via text, no delay on the day seen promptly. Friendly staff.
Suggested improvements
Can’t think of anything on this occasion.
30th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you so much for your positive feedback! We are pleased to hear that your appointment experience was smooth and efficient. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-24
Person
3
5
0
24th May 2024
Appt provided quickly, everyone efficient when I got there.
Suggested improvements
It wasnt clear on the text where the appointment was and last time I was in Beversbrook so I went all the way across Calne to hear I was in the wrong place. The Receptionist told me if the text said Patford House Partnership it would be at Patford House but as a Beaversbrook patient and the group name being under the heading Patford House Partnership then how would I know? Very annoying.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are pleased to hear that you found our appointment scheduling efficient, and we appreciate your feedback regarding the clarity of location information. We apologise for any inconvenience caused by the confusion and will work to improve our communication to ensure a smoother experience for our patients. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-22
Person
1
5
0
22nd May 2024
It was a really bad appointment I went for a blood test which didn’t happen because the doctor couldn’t find my vain and only put the needle in one arm before giving up. Now I have to go to Bath hospital because of the incompetence of one doctor.
Suggested improvements
Give me a doctor that can take a blood test would be great.
24th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are very sorry to hear about your negative experience. Patient comfort and well-being are a priority, and we apologise for any distress caused during your appointment. We take your feedback seriously and if you would like to try booking another appointment please do contact us. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c