Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
418
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-07-05
Person
4
5
0
5th July 2024
I have to attend for regular issues and checks after my major stroke last Sep and my treatment and aftercare by the surgery has been excellent. I'm able to get appointments most of the time at a time and date to suit me.
Suggested improvements
Occasionally you have to wait a while for phone to answer but if in a queue, I request call back which works well. Sometimes waiting for clinical staff to call you back can take a while but usually this is very good too.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind review. We are pleased to hear that your treatment and aftercare have been excellent and that our appointment scheduling suits your needs. We appreciate your feedback on phone wait times and callbacks. We will continue working to improve our response times to ensure the best possible experience for all our patients. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-04
Person
5
5
0
4th July 2024
Saw a lovely nurse today very chatty and friendly
Suggested improvements
Nothing
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind review! We are pleased to hear that you had a positive experience. We really appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-04
Person
4
5
0
4th July 2024
Nurse Ella is the only nurse who was able to take my bloods quickly & painlessly! I'll be requesting her again!
Suggested improvements
Make it clear that it was my responsibility to arrange an appointment with the nurse for blood tests. I was expecting a text to confirm the appointment.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind words about Nurse Ella. We are pleased she was able to make your experience quick and painless. We appreciate your feedback on appointment arrangements and will work to make this process clearer for our patients. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-04
Person
5
5
0
4th July 2024
Doctor was very understanding and helpful
Suggested improvements
On this occasion was very easy to contact surgery
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you found our doctor understanding and helpful. We will continue to strive for easy accessibility to ensure all our patients' needs are met promptly. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-07-03
Person
3
5
0
3rd July 2024
We always have to wait for a ring back which at times is less than convenient.
Suggested improvements
I was booked in for ECG and blood test but the ECG machine was out of operation. This is now the second time this happened.
8th July 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We apologise for any inconvenience caused by the wait for a ring back and the issue with the ECG machine. We will actively address these concerns to improve our service and we appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c