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Patford House Surgery Partnership
2022-03-23
Person
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5
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23rd March 2022
A message came on my phone at 8.45 a.m. asking me how my appointment was. Considering my appointment was at 12.05 I couldn’t reply. As it was I was not very well and tried to ring the surgery to cancel my appointment. What a laugh, after 30mins had to put phone down and run to toilet. Tried again …after 45 mins had to run again. Finally after another 29 mins, literally 4 mins before my designated appointment I managed to get through. No wonder Patford House Partnership is on the list for bad service etc.
Suggested improvements
Answers the phone like you use to before COVID. COVID is no longer an excuse.
25th March 2022
Response from Patford House Surgery Partnership
Dear Patient - Thank you for taking the time to leave a review. We are of course sorry to hear of your dissatisfaction with our patient care. As your message is anonymous I am unable to call you to discuss further but if you would like to email me on bswccg.php-complaints@nhs.net I would be happy to discuss further and try to resolve any queries. Many thanks Julie Taylor - Complaints Lead, Patford House Partnership