Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2022-04-14
Person
2
5
0
14th April 2022
It took 3 days to. Get an appointment following completion of Dr Link, which in its self is a complete wast of time, then a consultation with a nurse who say you need to see a doctor today. After 3 calls from me where I was promised someone would call me, never happened. Day 3 finally got my appointment. Dr called me in said he had read my notes from consultation checked Bp and chest l, prescribed antibiotics, I was in and out with in 3 minutes, wasn't even asked or given the opportunity to say how I was feeling.
Suggested improvements
Return calls when you say you will.
Get rid of Dr link
Think about the patient
Streamline the process wast of time going through Dr link and a nurse before seeing a dr, wast of you resources
19th April 2022
Response from Patford House Surgery Partnership
Good Morning Dear Patient - We are very sorry to hear of the frustrations that arose here and thank you for taking the time to note within this review. I would welcome the opportunity to discuss the matter with you further to see where went wrong and to see where they could have been handled more effectively for you. Please feel free to email me direct at bswccg.php-complaints@nhs.net, I would be happy to investigate further. With thanks, Julie Taylor - Complaints Lead - Patford House Partnership