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Patford House Surgery Partnership
2024-03-03
Person
3
5
0
3rd March 2024
I went on a Saturday so there was no receptionist. There was no sanitiser in the dispensers next to the big sign that says use it! I make use of the online system to request appointments. Living near Sutton Benger I find it frustrating to be called to the Calne site. The nurse was friendly and thorough - there was no pressure put actions going forward, just information and an invitation to follow up if required.
Suggested improvements
Nothing obvious
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience with us. We apologise for the inconvenience you encountered with the lack of a receptionist and sanitiser availability on your Saturday visit. Your feedback is valuable in helping us improve our services and we will continue to improve scheduling processes to better accommodate your location. We are pleased to hear that the nurse provided friendly and thorough care, and we appreciate your acknowledgment of our commitment to providing informative and pressure-free consultations. Kind regards, Julie Taylor - Operations Manager