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Patford House Surgery Partnership
2024-03-22
Person
2
5
0
22nd March 2024
I’m finding it frustrating to get an appointment for blood tests as a cancer patient. I was told I was sent a link to book an appointment instead I’ve been sent a questionnaire, Then when I used an old link there were only appointments for 3-4 week time. My treatment is time sensitive linked to treatment I need blood tests every two weeks at the moment. Now I’ll have to find time to sit on the phone to reception staff
Suggested improvements
It seems crazy you can’t book an appointment when you’re physically at the surgery
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience with us, and we are sorry for the frustration you have encountered. We understand the urgency of your situation and apologise for any inconvenience caused by the booking process. Your feedback is valuable and we do appreciate the feedback. Kind Regards, Patford House Surgery.