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Patford House Surgery Partnership
2023-07-06
Person
1
5
0
6th July 2023
unhelpful reception. Called and message was use sys online. did that and I asked if I needed an appointment with doc or hospital and explained the issue and the Surgery I recently had. I didn't get an answer but instead given a link to follow. my advice is don't ask them anything. tell them you need an appointment and let the doctor decide if you need hospital or not. I thought I was calling someone who could advise, they cannot and I was dismissed. Not helpful. I dread making contact with them hope I don't need to again any time soon.
Suggested improvements
Make me an appointment and not brush me off so I lose a day where I could have joined the long queue.
26th July 2023
Response from Patford House Surgery Partnership
Thank you for taking the time to leave this review – we are so sorry to hear of your frustrations and disappointment. If you would like to meet to discuss our patient services further, I would welcome the opportunity to plan. I can be reached on Julie.taylor167@nhs.net. Best wishes – Julie Taylor