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27th May 2022


Always sent to doctorlink and told no matter whatvtou be seen , 2 doctorlink ignored

Suggested improvements
Better phone service for appointment or online booking again ,f

27th May 2022
Response from Patford House Surgery Partnership

Good Morning Dear Patient - Thank you for taking the time to raise these concerns and we are sorry to hear of the frustrations. I am very concerned that you say 2 Doctorlinks were ignored and I would like to investigate this further. As your message is anonymous I would be pleased to hear from you via bswccg.php-complaints@nhs.net so I can look into the matter further. In addition I can also arrange for our patient experience handler to speak with you about our phone service and our online bookings. Many thanks Julie Taylor - Patford House Partnership

Experience
Involvement
Cleanliness
Staff
Appointment