Share review of Patford House Surgery Partnership

Patford House Surgery Partnership 2023-07-17 Person 1 5 0

I had to collect my prescription which was done without a problem. The problem is the lead time I have to give to get it. It takes over a week, which is better than the month it took in December but not the 2 days as stated in the repeat prescription form and the 2 days it took prior to patford house taking over the Sutton Benger surgery. Additionally I now have to take time off work to collect my prescription as you close at 4 pm and not the 6pm It used to be (again, prior to patford house taking over the surgery). Even operating on the minimal hours that you do, why can’t you do 12-6pm on one or 2 days a week to allow those that work a chance to collect their prescriptions. This would mean working any more hours, but adjusting the shift.

See above. I gave 1 star for getting an appointment. I didn’t need one but this survey made me give a response. If the last time I needed an appointment is a guide, I would have put less than 1 star. The staff are now polite and pleasant at Sutton Benger. This was not the case for a long time after patford took over the surgery. (Sutton Benger).