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22nd May 2024


It was a really bad appointment I went for a blood test which didn’t happen because the doctor couldn’t find my vain and only put the needle in one arm before giving up. Now I have to go to Bath hospital because of the incompetence of one doctor.

Suggested improvements
Give me a doctor that can take a blood test would be great.

24th May 2024
Response from Patford House Surgery Partnership

Dear Patient, We are very sorry to hear about your negative experience. Patient comfort and well-being are a priority, and we apologise for any distress caused during your appointment. We take your feedback seriously and if you would like to try booking another appointment please do contact us. Kind Regards, Julie Taylor - Operations Manager

Experience
Involvement
Cleanliness
Staff
Appointment