Share review of Patford House Surgery Partnership
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Patford House Surgery Partnership
2023-01-09
Person
2
5
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9th January 2023
I've tried ringing where I have been on hold for over 20mins before finally speaking. I've been trying to get a new prescription for antibiotics as the pharmacy no longer depends the one prescribed to me and I have been on a roundabout system where I have to talk to a Dr or nurse again to get a new prescription but cannot make a an appointment or phone appointment through the system or with the receptionist. This is not acceptable and putting me at a greater risk of getting more unwell due to lack of care and attention for appointment booking either speaking to or trying to use website.
Suggested improvements
Need to improve time for patients waiting on the phone and fix the bugs with the website as there has been multiple issues with it
11th January 2023
Response from Patford House Surgery Partnership
Thank you for taking the time to leave a review. We are sorry to hear of the frustrations you have faced recently. We can confirm we have a new and more effective phone systems going in for hopefully the end of the month. The lack of antibiotics have indeed been a difficultly locally and nationally which we hope is resolving. We would welcome communication via your online account or by email to beversbrook@nhs.net to avoid current phone queues. As your message is anonymous I cant answer the specifics but would welcome more information to julie.taylor167@nhs.net if you would like to make contact. Best wishes - Julie Taylor - Operations Manager