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Patford House Surgery Partnership
2022-11-24
Person
3
5
0
24th November 2022
Massive thanks to Mel Hayward who has on more than one occasion been of immediate and positive help. I dislike using the phone so I try and communicate via the systemonline website before I make a visit. In the past it has not always been the best method as messages can go unread for months. Now I know to send to Mel Hayward, they are read very swiftly and acted on if needed, and I get a message back via text and the website to let me know. Knowing my issues are being considered is really important and go a long way to alleviating my anxiety.
Suggested improvements
More attention could be paid to messages sent via the website.
5th December 2022
Response from Patford House Surgery Partnership
Thank you so much for this mainly positive review - I know that Mel in particular will welcome and appreciate your comments. Best wishes - Julie Taylor - Operations Manager