Share review of Patford House Surgery Partnership
The receptionists are all lovely and helpful but whatever they say is going to happen doesn't. I don't think this is their fault so they should have 5 stars but the terrible service may be the whole system.
Good Afternoon Dear Patient, Thank you for taking the time to write this review and we are very sorry to hear of your dissatisfaction. As your message is anonymous I am unable to resolve your concerns with the information noted. I would welcome the opportunity to speak with you. If you would like to email me direct on julie.taylor167@nhs.net I will do my best to assist very swiftly. In addition Paula, our Patient Experience Lead would also welcome the opportunity to meet with you, Paula would be able to discuss all patient services that are open to you which should allow for smooth handling of both routine and urgent medical matters. Should you wish to meet Paula please email beversbrook.co.uk and ask for her to contact you. Meanwhile I look to being of service in relation to your complaint. Many thanks - Julie Taylor - Complaints Lead