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Patford House Surgery Partnership
2024-08-11
Person
3
5
0
11th August 2024
This blood test had to be done because the original blood test taken on the 5th July was the wrong test, it was a lipid test and not Renal function. 3 weeks after the original test I got the results and pointed out it was the wrong test. So, on the 9th of August it was redone. This is not acceptable, firstly the wrong test and then 3 weeks to get results. How can this be a professional service?
Suggested improvements
Got the right test done in the first place and then the results within 7 days as proclaimed in your text and not 3 weeks later.
9th September 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for sharing your experience. We sincerely apologise for the mix-up with your test and the delay in receiving the results. This is not the level of service we strive to provide, and we understand your frustration. Your feedback is valuable in helping us improve, and we will ensure steps are taken to prevent this from happening again. Kind Regards, Julie Taylor - Operations Manager