Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Newland Surgery
2015-05-13
Person
4
5
0
13th May 2015
Very well organised.
Computer booking system fails alot.
Best practice I have ever been to.
19th May 2015
Response from Newland Surgery
Thank you for valued feedback. Unfortunately the computer booking system is an add on feature which we dont have any control over but I will feedback you concerns.
Newland Surgery
2015-04-24
Person
4
5
0
Written by a patient
Written by a patient 24th April 2015
prescription telephone line could be open for longer
16th September 2015
Response from Newland Surgery
Thank you for your feedback. We have discussed this as a Practice and it was decided that due to the every increasing workload in the dispensary the staff need time to dispense the medication when the telephone line is not open. I hope that you understand we need to make sure that no errors are made.
Newland Surgery
2015-04-18
Person
5
5
0
18th April 2015
Very good doctor who does not rush you.
16th September 2015
Response from Newland Surgery
Thank you for your feedback
Newland Surgery
2015-04-18
Person
3
5
0
18th April 2015
- The time that is allocated for clients to phone regarding prescription is rather short 9-11 am.
Its almost impossible to call you if you have part time and cannot use your phone during this time.
- When phoning reception it takes a long time for them to answer the phone. In the past few months I have rung for at least four minutes before its answered. Thank you.
16th September 2015
Response from Newland Surgery
Thank you for your feedback. We will be contacting our telephone provided to find out a solution to this problem.
Newland Surgery
2015-04-18
Person
5
5
0
18th April 2015
Nice, efficient nurse. Doctor who is caring and organised.
Resources
Short link to review Newland Surgery: http://iwgc.net/ecge4