Share review of Newland Surgery

Newland Surgery 2017-05-09 Person 5 5 0

In these days of ever increasing pressure on GP's time patients should be made more aware of the use of on-line appointment booking and also booking a telephone call with the GP, both for non-urgent cases, rather than expecting an immediate appointment. This would have the result of freeing up more immediate GP appointments for those who really need them. Solutions must be found to reduce DNA's as this is costing our GP surgery too much expense in both time and financial terms. More effective use must be made of social prescribing to encourage patients to be more responsible for their own health and wellbeing. However, it is very difficult for a GP to know all the facilities and health groups that are available to patients locally, so work is required to provide GP's with an up to date and easily accessible database of such services. One great problem is triage. Ways must be found to give patients confidence in any triage system that the surgery introduces. Usually the first point of contact is the receptionist and patients will never view a receptionist as a medically qualified person to make an initial decision on a their condition. One can put up all the notices one likes to explain that the receptionist may ask you a question about your condition but this will never be generally accepted by patients.