Share review of Loxwood Medical Practice
Loxwood Medical Practice
2024-05-22
Person
4
5
0
22nd May 2024
I had a telephone consultation with a nurse which was booked after a repeat blood test. When I answered the telephone the nurse asked what she could do for me which surprised me as the practice arranged the appointment.
I found the discussion of the blood results and resultant change of medication dose confusing as I was unsure which blood test was being referred to.
Suggested improvements
Be better prepared for prearranged telephone consultations by reading the notes before the call.
Where consultations are regarding results which could lead to a change in treatment it would be more appropriate to be face to face in the Medical Practice.
This would enable clearer explanations to be given and facilitate joint decision making.
11th July 2024
Response from Loxwood Medical Practice
Thank you for taking the time to provide feedback. We are happy to accommodate face to face appointments if this is preferred. Place make the reception team aware of this when making the appointment.