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Written by a patient
3rd June 2016


I found the request for feedback on the prescription leaflet, which came via 'My Repeats'. Could not determine whether the review requested was meant to refer to that service or the service from the surgery. I see it is about the Practice, 1) The Dr., whose name is heading the script, is not known to me. He must be signing the script based on what is found on the computerised records? 2) I wondered how many patients would bother to read the request for feedback, apart from compulsive readers, like me. And how many of the elderly have access or interest in accessing a website? 3) The prescription, when delivered, is always accompanied by two (2) copies of the script. This seems a waste of paper. Often the delivery man has to come twice as the package for my husband is ready at a different time from my package. This seems a waste of fuel and time. I order them together to avoid this duplication of trips. 4) There used to be a note on the script to state "date of next review" I should like to know what this 'review' was, as I have never noticed any reference to me in that regard. 5) Although there is a comment below stating "Great, keep going". That is enough.

Recommend
Involvement
Cleanliness
Staff
Appointment