Langham Place Surgery

Langham Place Surgery 2023-10-10 Person 5 5 0

Used the surgery website for guidance, appointment booked, GP called on time and helped me. Thank you

Nothing. All was very good.

Langham Place Surgery 2023-10-09 Person 5 5 0

The lady I spoke to managed to get me a telephone appointment from a gp and also decided that I would need a face to face appointment with the asthma nurse. She was extremely helpful

Can’t think of anything that could be improved

Langham Place Surgery 2023-10-09 Person 2 5 0

After seeing a pharmacist on the Monday could only get the cream needed on prescription. Rang doctors who said no appointments on the Tuesday morning, call back 8am Wednesday. 8am Wednesday comes and I get a phone call appointment with the enhanced nurse at 6:30pm. 7:30pm came and I hadn’t received a phone call (no missed calls either) but received a text saying sorry we couldn’t get hold of you, please call the surgery again at 8am. Thursday 8am came, I was caller number 2 and told there was no appointments left for the day, please come in at 10:15 on Friday (4 days after the pharmacy telling me which cream I needed). Friday came, it was a medical student. She done the initial examination, asked all the questions and filled in the online part, after waiting around 10 minutes for the doctor to appear, he then spent the next 10 minutes going over it all again, prescribed me the cream the pharmacy had told me I needed and I ended up being in there around 25/30 minutes.

When having medical students, don’t do everything twice and keep the patient in there half an hour for some nose cream! Have a better system when a pharmacist has suggested being prescribed something and not take a week to get the cream and be in pain. More helpful and kinder receptionists

Langham Place Surgery 2023-10-09 Person 4 5 0

Good service all round. I absolutely love the ring back service when calling for an appointment. It's the best thing you've ever done. Dr was professional and friendly. Thank you

I appreciate the receptionists are very busy but when they're all talking amongst one another and you're standing there waiting to be served, maybe a nod of acknowledgement or a "I'll be with you a minute" would help. That said, they're generally friendly and professional.

Langham Place Surgery 2023-10-09 Person 4 5 0

Great surgery

Nothing