Langham Place Surgery

Langham Place Surgery 2023-10-24 Person 4 5 0

There is always room for improvement.

N/a

Langham Place Surgery 2023-10-23 Person 3 5 0

I was asked to book a double face to face appointment by Dr LeMistre during a telephone conversation, on attempting this I was informed this could not be done & to phone back at the end of the month 11 days later.

More communication between medical staff & clerical staff would seem helpful.

Langham Place Surgery 2023-10-23 Person 3 5 0

The waiting times on the phone can be ridiculous at time.

Employ more staff to cut down the waiting times.

Langham Place Surgery 2023-10-23 Person 5 5 0

Was given an appointment quickly

N/a

Langham Place Surgery 2023-10-23 Person 1 5 0

The surgery should be a 'safe' place. However, more and more I am finding it difficult to attend the surgery as I'm unsure of the treatment I will receive from the moment I enter the surgery. As a patient/family that have been coming to Langham Place for at least 15 years now, the service is getting worse and it never seems to meet my/our expectations for at least the past 5 Years. Continuity of care is now non existent and there just seems to be an overall feeling of lack of care and professionalism throughout. I often suffer in silence with ailments worsening as attending the surgery can be quite intimidating and generally not a pleasant experience.

On my last visit, aside from the b12 injection I had everything else needed to be done better. I don't expect to be questioned about my disability or whether I'm disabled enough as I cannot use the stairs within the surgery. This should be noted on my file...I'm quite sure it is noted on my file. I don't expect to be spoken to rudely or without care and respect. I intend to make a formal complaint when I am able to.