Langham Place Surgery

Langham Place Surgery 2023-11-06 Person 5 5 0

It was my first appointment with the surgery and everything was handled perfectly. I was extremely reassured.

Absolutely nothing

Langham Place Surgery 2023-11-06 Person 2 5 0

Not easy to get appointment I rang on Fri morning was 23 in queue said I could press 1 hold place in queue would get call back when was my turn I waited Never got the call so rang back I was number 1 in queue the reception said I couldn't have a call back from the Dr till the following Tuesday eventually she gave me appointment for afternoon because I said I couldn't wait another 4 days in pain wheres all the patients never anybody in there the Dr I see was very nice very Good it would be nice if you could see same Dr twice if needed can never just make appointment

It would be better if you could make an appointment and online appointment

Langham Place Surgery 2023-11-06 Person 4 5 0

I felt listened to fully and really appreciate that as I have had a tough time lately

It's not the surgery ls fault but it is really difficult to get an appointment

Langham Place Surgery 2023-11-04 Person 4 5 0

The Doctor was very good and also the receptionist

No the treatment I received was excellent not the Surgery could do with a good painting

Langham Place Surgery 2023-11-04 Person 1 5 0

The receptionist Claudia failed to read mum's notes that I was told by the visiting doctor to call for an appointment if mum's bacterial skin issue wasn't contained by the cream prescribed. When she told me there were no appointments that day, in my frustration I asked her to empathise as it could be her mother, and she told me rudely "not to play that card" and whether I understood her name when I asked for it as I said I would complain to the local ICB. I shouldn't have had to raise my voice to get help for my mum, it was embarrassing and distressing for me. I suffered a panic attack for days and medication didn't help. Then the doctor Dr Bundock threatens to remove my mum from their list if I try to get her help again. My mum's skin issues are still ongoing and I am frightened of calling the surgery again; so I will have to move her anyway because I don't feel we are safe, understood or supported by the receptionist Claudia or Dr Bundock.

The receptionist could have read mum's notes, and realised it was an ongoing serious issue and that I was calling via the plan. I no longer feel I can call the surgery, and feel we are not safe on their books.