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31st January 2024


The dr was fantastic, very thorough and knowledgeable. I felt listened to and happy with the treatment and follow up appointment offered to my son. However, when I rang for an appointment at 8am I was informed that there were no appointments left at the surgery and I was initially offered an appointment for 9pm at night at St Luke’s for my 4 year old son, who has been suffering from respiratory issues and wheezing. I do not think this is an appropriate appointment time for a young child, especially having to travel for 15+ minutes to get to a different surgery. When I said to the receptionist I couldn’t do that time and reiterated my son’s current condition I was told still no appointments. Again I reiterated and was put on hold. Less than a minute later I was offered an appointment at 4:15 at my normal surgery.

Suggested improvements
Not offer inappropriate appointments for young children.

Experience
Involvement
Cleanliness
Staff
Appointment