Share review of Langham Place Surgery

Langham Place Surgery 2023-10-12 Person 0 5 0

My husband and I turned up for our blood tests that had been requested by Langham Place Surgery and had been booked well in advance. Receptionist then told us the appointments had been cancelled. She said that they had texted us to inform us of cancellation. Older people do not spend a lot of time looking at phones and therefore we didn’t see text. They texted at 9.00am on the morning of the tests. We suggested they phone next time. She told us it would take too long! Not as long as two disabled elderly people getting ready and getting to the surgery!

We could have received one phone call earlier. Also, maybe a note could be put against us to alert us by phone in future.