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1st November 2023


Appt was made by the doctor.. when trying to book for an appointment especially on the day..even if 8.01am..ur 20+ in the que...and on hold..if u choose to hold..there isn't an option to how far down the list u are to get a call back as the fear of loosing Ur place .plus on 4 accessions on hold..then getting cut off 30 + mins into waiting.. And when u do get a call back there are no places...so VERY Disillusioned WITH THIS MORNING SYSTEM.. especially if Ur not talking to a receptionist in the 1st 10-15mins Ur pretty much not going to get an appointment that day.. Plus..no option to go on line and book a Dr appt..only bloods/nurses

Suggested improvements
Now there is no pandemic.. Open up appointment s as everytime I get a f2f appt no matter the time of day.. The number of patients in the surgery u can count on one hand Very disconcerning

Experience
Involvement
Cleanliness
Staff
Rating not given.
Appointment