Share review of Langham Place Surgery

Langham Place Surgery 2019-01-04 Person 2 5 0

Receptionists are always polite and as helpful as they can be. However my parents are 82 and 87 and find it impossible to manage to get an appointment. The recorded message at in the phone tells them they have to use the Internet for an urgent appointment. They are unable to doiso. When they speak to someone they are told a receptionist will ring back with an appointment my mother is not at all mobile and my fathet showing signs of dementia and hard if hearing. There is a reasonable chance rhey are unable to get to the phone to answer it. They have been waiting since yesterday for a phone call. They are unable to access any messages left on theiir phone. Whilst your system is great for younger people I feel it is putting the elderly and my parents in particular at risk. They now feel there is no point ringing the doctor as there are so many hoops to jump through.