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6th June 2024


The receptionist yesterday was so very helpful, compared to the day before who couldn’t or wouldn’t help me. I raised this yesterday, as a working person I can not phone the surgery at 8.00am . I have to work for a living. Most jobs that I know of do not allow phones. I look after autistic children and have to give my attention to them. Surely some appointments can be reserved for people that like myself work and have no dependants that I can ask for help . I know I am not alone trying to jumble this awkward system.

Suggested improvements
I don’t know where to start. I’m drained fighting the system just waiting to get a sympathetic receptionist and doctor who will listen and think I am worth bothering with. Like I said try and help people who are unable to do what you say is the norm ie 8.00am appointment slots

Experience
Involvement
Cleanliness
Staff
Appointment