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Langham Place Surgery 2024-01-03 Person 3 5 0

It is not easy to get appointments. There was long queue and I had to wait for 40 mins for my phone call to be answered. There is an option to choose call back but the call back from the surgery is a one ring miss call and gets disconnected before I pick up the call. My daughter 5yrs old had also caught similar infection and she vomited and I needed an appointment for her however, after a long wait of 1 5 hrs didn't get the same day appointment and was offered appointment after 7days or call back next day for same day appointment. Surgery has improved a lot but still needs to improve.

The GP should have involved me in the decision while deciding the treatment or atleast explain me the reason for choosing the treatment viz. While Prescribing a certain antibiotic. I had to ask questions. Few were answered and few were not.