Keele Practice
University Medical Centre, University of Keele, Keele, Newcastle-under-Lyme, StaffordshireEngland, ST5 5BG Also known as: University Medical Centre Keele 1,880 reviewsReviews
I always find that from reception to Doctors and Nurses the Service is excellent. Always take time to listen and never feel rushed.
I called up first thing when they opened and was given an appointment straight away. The receptionists are so helpful and really kind which is an amazing attribute for the practice. The doctors and nurces as well are brilliant and so helpful
You are so much better than Any other GP practice I know of (and I have experience of several in the south as carer for my mother). The only reason you have less than four stars is because you have to wait so long on the phone to get an answer unless you call at eight.But you are mostly great
The surgery took the time to text me to encourage me to book an appointment after I’d had a wax removal with a private company. After a phone consultation with my gp, he decided it would be best for me to have an in person appointment to see if I needed a referral to ent, he gave me a next day appointment for the 25th and made it comfortable and easy for me both on the phone and in person. I’m now waiting for my ent appointment date and am grateful it was so quick and easy compared to past appointments I’ve had regarding my hearing issues. Very happy with the service compared to the gp I was with before.
All of the staff are amazing at the surgery.
The big problem is the appointment system. What a huge step backwards you have taken so ce you became part of this combined health group.
I love this surgery, the staff and everything about it. Dr O'Byrne and Dr Clarkson are amazing.
But it is an absolute nightmare getting an appointment. Been in today and Dr wants to see me on 4 weeks but I can't book anything. Ridiculous.
Great surgery rubbish booking rules and system.
Keele Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Keele Practice: http://iwgc.net/ecdfb