Greystone House Surgery

Greystone House Surgery 2017-08-15 Person 3 5 0

I usually find the receptionist staff to be quite abrupt and they talk over you, without listening to what you have to say, speak in a patronising tone, or seem a bit snappy. They have been helpful on some occasions but generally I feel the tone and attitude isn't very pleasant to deal with. I've had no call backs on several occasions, prescriptions sent to the wrong place and never received an apology. On coming into the surgery, better customer service would be to acknowledge the patient waiting, while Reception staff are doing administrative work, rather than leaving you standing there for minutes. The Doctors are very very good. The after service on getting results and next steps has been difficult at times.

Greystone House Surgery 2017-08-11 Person 5 5 0

The doctor I saw (Dr McGilligan) is always kind and caring and gives his patients as much time as they need. He gave advice and reassurance but allowed me to make decisions about my care.

Greystone House Surgery 2017-08-11 Person 4 5 0

I saw Nurse Sophie yesterday for my annual review, she is so thorough and always takes time to explain various treatment options. Her warmth and approachability always make it a pleasant visit and I look forward to seeing her each time.

Greystone House Surgery 2017-08-03 Person 5 5 0

The surgery was incredibly clean and welcoming, the staff were more than happy to help and getting an appointment was easy.

Greystone House Surgery 2017-08-03 Person 5 5 0

I am extremely great full for the care I received from this surgery. Thanks a lot to Dr. Jo McGiligan for your care and for listening to me . I got the appropriate treatment and I'm on the road to recovery. Really appreciate all your hard work and dedication. I am a health care professional myself on a large NHS teaching hospital I have experienced good quality of care I received from this surgery.