Reviews
Cannot fault the service I received. When you are feeling vulnerable you need reassurance which Sophie gave me in abundance when I had my ECG. Thank you
Dr L. Sherrington was very kind took time to listen to all my symptoms. was very thorough reassured me and arranged all referrals to the next appoitments.
My appointment with Nurse Natalie for blood test and blood pressure reading this morning was excellent.
However at the end of the session she told me that an appointment I had booked with Dr Grimstead on 20/3 for 4pm on 05/04 was not showing up on the screen.
Checked with the Recepionist who confirmed the appointment was not registered. This was an appointment I had made specifically in person with the Receptiont at the surgery on the afternoon of 20/3.
The Receptionist went to consult a colleague on 2 occasions and finally reported that the appointment had been ‘cancelled’ approximately 1hour after I left the surgery. This cancellation had not been done by me, neither had I been informed about the cancellation.
We were fortunately able to rebook an appointment for 5.15pm on 05/4.
This process took in excess of 20 minutes with the Receptionist and I would applied her for her diligence.
However a large queue had built up at Reception during this time with no support available for the Receptionist which was somewhat concerning for a number of people.
Having had open heart surgery on 07/03, discharged from hospital on 14/3, there were a number of questions I wanted to ask the doctor , particularly in relation to my discharge letter, something that the aftercare notes from the hospital recommended one should do.
Having finally been able to make the appointment only to have it cancelled by the surgery without notice was somewhat disturbing.
No receptionist but was straight forward electronic registration and waiting room
I had an appointment with Theresa. She is polite, friendly & always smiling. I have to have regular blood tests & B12 injections. Theresa always does my injections well & they don’t hurt. So I always try & get these booked in with her. A great asset to the nursing team at Greystone Surgery :-)
Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Greystone House Surgery: http://iwgc.net/eccjk