Reviews
Very easy to get an appointment without waiting weeks to see a doctor. Very punctual and professional. Dr. York was fantastic and took the time to listen to my case and treat me. I have nothing but good comments about my first experience visiting the GP
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It took three separate calls, unfortunately getting through to a new receptionist every time, so having to explain again each time, why I needed to get a doctor to ring me, each call took about 1/2 hour to get through as it was constantly engaged and then when finally getting through waiting for the call to be answered, then trying to explain my complicated problems with the receptionist and not really being understood.
However, once the doctor actually phoned me back, he was super helpful and I then was given the correct medical advice and prescriptions and an in-house physio appointment, and then the physio herself was very good, they both really listened and and dealt with me in a friendly but professional manner.
After using the online appointment request service, within a short time the practice nurse phoned me to get more info about my issue and then gave me a face to face GP appointment for 2 days later (with Dr Leung who was brilliant).
I always feel well-supported and cared for by Greystones.
My "very poor" response contrary to the star ratings above; It is due to WAITING TIME.
My appointment was for 15:00, I was finally seen *90 minutes later* at 16:30.
The receptionists were not unfriendly, but their answer (when I finally checked after waiting almost an hour - so far) was simply "you're booked in but I have no idea why the doctor is so behind".
My visit was for a potentially very important condition, so I did not want to take the option of leaving and re-arranging a different appointment.
When I did finally see the GP though, they were incredibly apologetic and absolutely brilliant in their care - I have zero issues with the appointment itself.
Greystone House Surgery was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Resources
Short link to review Greystone House Surgery: http://iwgc.net/eccjk